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info@draft2book.com
At Manuscript Critique, we pride ourselves on offering a professional and responsive service to writers at every stage of their journey. We also understand that sometimes plans change, and you may need to cancel or adjust your order. This policy explains our approach to cancellations and refunds, balancing fairness with the resources we commit to providing high-quality critiques.
We understand that life can be unpredictable. If you decide to cancel your service before you’ve submitted your manuscript, we’re happy to offer a full refund, no questions asked. To initiate this process, please email us at support@draft2book.com with your order reference number, and we’ll take care of it promptly.
Once your manuscript is submitted, our team begins reviewing your work and preparing your critique. This involves significant time and effort, so refunds will depend on how soon after submission you notify us:
We aim to provide a thorough and timely critique, so we recommend reviewing your schedule and requirements before submitting your manuscript to avoid any inconvenience.
If you need to make changes to your manuscript or service preferences after submission, please contact us as soon as possible. While we strive to accommodate adjustments, they may result in additional fees depending on the scope of the changes and the stage of the review process.
In rare cases, we may have to cancel your order due to unforeseen circumstances or if we are unable to provide the level of service you deserve. If this happens, we will issue a full refund and work with you to resolve any concerns.
We aim to make cancellations as straightforward as possible. If you need to cancel or request a refund, simply email us at [insert email address] with the following details:
Once we receive your request, we’ll confirm your cancellation and process any applicable refund within 5-7 business days. Refunds will be issued to your original payment method.
Certain services and fees are non-refundable, particularly if additional options such as expedited delivery, add-ons, or bespoke critique services have been initiated. If this applies to your order, we’ll notify you during the cancellation process.
Our cancellation policy ensures fairness to both our clients and our team. We commit significant time and expertise to each manuscript, and this policy helps us continue providing the highest standard of service to all writers.
If you’re unsure about anything in this policy or need assistance with a specific situation, please don’t hesitate to contact us at [insert email address]. We’re always happy to discuss your concerns and work towards a solution that suits your needs.
